Privacy Policy

1. Key Points

The Alpha Life Trainers understands that your time is valuable. Therefore, below we have set out some important key points of our Privacy Policy. You can obtain more information about how we collect, use, disclose and protect your personal information by reviewing our full Privacy Policy. We encourage you to read our full Privacy Policy, as it contains important information for you.

 

What personal information do we collect and how do we collect it?

• The type of personal information we collect depends on the type of client you are – Services Recipient, Registered Trainee, Volunteer/Employee Applicant (“Applicant”) or General Contact, student or customer  (collectively, “Client(s)”).
• Service Recipients: We collect personal information directly from Services Recipients, including name, date of birth, address, phone number, email, emergency address, gender and name(s) of partners, children, and/or household members. We may collect additional personal information through needs assessment, case management and evaluation, including through surveys. We may also collect additional information through third parties in the course of evaluations. Services Recipients may also provide additional information by choosing to fill out free-text fields on Our OnlinePlatforms.
• Customers: We collect personal information directly from Customer, including name, contact information and payment information necessary to process an order.
• Registered Trainees: We may collect personal information directly from Registered Trainees, including name, date of birth, contact information and details regarding the type of training received.
• Applicants: We collect personal information directly from Applicants, including name, date of birth, contact information and details of employment or volunteer history etc.
• General Contacts: We collect personal information directly from General Contacts, including name, phone number, inquiry type and postal code.
• We also use Cookies and Google Analytics on our online platforms.
• Comments
  • When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
  • An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
• Media
  • If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
• Contact forms
  • We collect personal and contact information, type of training required, date of birth or age, emergency contact in case of children as recepient of training and as training specific requirement.
• Cookies
  • If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
• Embedded content from other websites
  • Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
  • These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Why do we collect personal information and how do we use it?

• The reason that we collect your personal information depends on the type of Client you are- Services Recipient, Customer, Registered Trainee, Applicant or General Contact.
• We collect Services Recipient personal information to facilitate the use of our Services. We may use personal information about Services Recipients for research purposes, program evaluation and optimizing the quantity and quality of our Services.
• We collect Customer's personal information for the purposes of marketing.
• We collect Registered Trainee personal information to facilitate CRCS training activities, such as online courses and in-person classes.
• We collect Applicant personal information to process inquiries and applications related to career and volunteer opportunities at CRCS.
• We collect General Contact personal information in order to facilitate communication with us. Additionally, we use email addresses and phone numbers to contact Clients to resolve inquiries and reply to questions.
• Personal information that we collect about devices and use of Our Online Platforms through Cookies and other online trackers is used in aggregate and de-identified form to evaluate and improve our services.

 

How do we share or disclose personal information?

• We will never sell or rent Client personal information to other organizations.
• We may share Services Recipient personal information with government for the purposes of assessment, assistance, funding, advocacy or humanitarian diplomacy.
• We use Third Party Service Providers who may require access to Client personal information in order to perform services for us, such as back-office support functions and website administration services on Our Online Platforms.
• We may disclose or share Client personal information for fraud prevention or as otherwise permitted or required by applicable law, including to law enforcement, courts and regulatory authorities.
• We may share Applicant personal information with third parties, such as employers, for the purpose of verifying credentials, providing evaluation or assessment of our training programs.
• We may share limited Applicant personal information with third party background check services with the Applicant’s express consent at the time of collection.
• We only share your data with Red Cross Canada as they are the main service provider and we are Red Cross Training Partner to deliver those skill courses.

 

How do we protect personal information?

• We have implemented Safe guards to protect personal information under our control. We regularly review our practices to ensure they align with reasonable practices appropriate to the level of sensitivity of the information, in order to safeguard personal information against loss or theft, unauthorized access, alteration or disclosure.

 

What are the risks?

• Although we take steps to safe guard the personal information under our control, "perfect security" does not exist online or elsewhere. In particular, we cannot guarantee the security of information posted or transmitted using Our Online Platforms or via email. It is possible that third parties may unlawfully intercept or access such information.

 

What are your choices?

• Clients may request access to and review of their personal information in our possession, subject to certain limitations.
• Clients may also request that we change or delete their personal information in our possession, which we will make best efforts to comply with, subject to certain limitations.

 

What else should you know?

• Although we generally endeavor to store personal information in Canada, we sometimes use cloud services provided by Third Party Service Providers to store personal information that we collect, including Third Party Service Providers located outside Canada. This means that your personal information may be transferred to, or stored in, another country and accessible to foreign courts, law enforcement and national security authorities. A structured review process and additional revisions are completed as dictated by legal and legislative requirements, and we will provide transparency regarding any transfer or storage of your information outside Canada.
• We may amend our Privacy Policy from time-to-time. Please check Our Online Platforms regularly for updates.
• You can contact us any time with questions, complaints or requests to access, amend or rectify your personal information.

 

2. The Alpha Life Trainers Privacy Policy

At the Alpha Life Trainers, we believe that you should understand the way in which we collect, use, disclose and protect your personal information.

We operate on several electronic platforms and domains, including redcross.ca, and red cross service portals (MyRC), eShop, (collectively referred to as, “Our Online Platforms”).

“Personal information” is any information that directly or indirectly identifies you. However, this Policy does not apply to information that is publicly available, as defined by applicable laws.

3. Our Mission

Our mission is to help people and communities in Canada to educate with life skills and trainings and support healthcare workers and general public in strengthening their resilience.

4. What Personal Information Do We Collect and How Do We Collect It?

The personal information we collect depends upon the type of client you are – Services Recipient, Customer, Registered Trainee or Employer, Volunteer/Employee Applicant (“Applicant”) or General Contact (collectively, our “Clients”).

A “Services Recipient” either uses or has requested to use Alpha Life Trainers services or has provided their information in connection with a request for an assessment of needs.

A “Registered Trainee” has registered for Alpha Life Trainers (ALT) training other than in their capacity as a ALT employee, volunteer, student or contractor.

An “Applicant” has inquired about or applied for a career or volunteer opportunity with ALT.

Finally, a “General Contact” is an individual other than those described above, who contacts the ALT for any reason, either via Our Online Platforms, email, telephone, fax, in person or otherwise.

 

1. Personal Information about Services Recipients
When Services Recipients apply or register for our Services, they are generally required to provide personal information including their name, date of birth, address, phone number, email, emergency address, gender, language preference or similar information regarding their partner and/or children or other household members. We may need to collect additional service-specific information and/or documents, depending on the situation.

We collect personal information from Services Recipients in the following ways:

• Our Online Platforms: Services Recipients can sign up to receive access to the Services through the Our Online Platforms.
• In person through a ALT representative: Services Recipients can sign up to receive access to the Services in person at a designated ALT location, such as a Alpha Life Trainers office.
• Over the phone: Service Recipients can provide personal information to CRCS representatives over the phone, including through our call centres and other personnel.
• Social Media: Services Recipients can provide personal information to ALT representatives through our social media accounts, such as Facebook and Instagram. In these situations, we attempt to collect as little personal information as possible (full name and phone number), and redirect the Service Recipient to one of Our Online Platforms.

Some Services Recipients may choose to provide additional information. For example, in the “General Information Box” free-form field on Our Online Platforms, Services Recipients may provide any other information that they consider relevant to their application for Services. In order to prevent Services Recipients from disclosing sensitive information unnecessarily, we note next to the General Information Box that Services Recipients should not provide sensitive information such as medical or financial information.

 

2. Personal Information about Customers
When Customers provide payments for purchases or an intention to donate, they are generally required to provide certain personal information including name, contact information and payment information required to process their Payment.

The following is a list of the specific ways we collect Customers personal information:

• • Mail Solicitation: We collect the name, contact information and payment information of a Customer who responds to solicitations through the mail (“ALT Mail Solicitation”).
  • Electronic Payments: We collect the name, contact information and payment information of a Customer who pays electronically via Our OnlinePlatforms.
  • Face-to-Face and Telemarketing: We collect the name, contact information and payment information of a Customer who pays via face-to-face canvassers or through a telemarketing campaign.

3. Personal Information about Registered Trainees

When Registered Trainees sign up for courses, they are required to provide personal information including name, date of birth and contact information.

4. Personal Information about Applicants
When Applicants inquire or apply for opportunities with Alpha Life Trainers, we collect personal information including name, contact information, information contained in resumes and application forms, information provided during interviews and the content of Applicants’ written and electronic communications.

5. Personal Information about General Contacts
When General Contacts reach out to the ALTfor any number of reasons, including to submit general inquires or requests to sign up for our mailing list, they may provide us with personal information, typically name and contact information.

6. Usage and Device Information
We may collect IP (Internet protocol) addresses from visitors to Our Online Platforms and other related information such as page requests, location, browser type, operating system 6 and average time spent on Our Online Platforms. This information is used to help us understand your activity on Our Online Platforms activity and to monitor and improve Our Online Platforms. For more detailed information on these practices, please see the sections on Cookies and Google Analytics, below.

 

5.  Why Do We Collect Personal Information and How Do We Use It?

Please note that, in order to facilitate the purposes outlined below, we may share Client personal information with Third Party Service Providers.

 

1. Services Recipient personal information
We use the personal information provided by Services Recipients for purposes related to the provision of our Services, including:

• • health and personal care services and programs;
  • emergency preparedness, relief, recovery and risk reduction services and programs;
  • violence, abuse, neglect and injury prevention services andprograms;
  • tracing and reunion services;
  • immigration and detention monitoring;
  • first aid services and programs;
  • water safety services and programs; and
  • training and awareness courses or programs in connection with any of theabove.

(collectively, the “Services”).

We may also use Service Recipient personal information for research purposes and to respond to incidents, investigations and complaints.

We also use certain personal information provided by Services Recipients to authenticate or verify their identity. This authentication is done by checking the information provided by the Services Recipient against publicly available databases, and/or information held by government bodies and credit check agencies.

We may also communicate with Services Recipients via their email address, phone number and mailing address. Services Recipient email addresses will also be used to send service-related notices such as security and fraud notices.

 

2. Customer personal information
We collect and use Customer personal information for the purpose of allowing Customers to make purchases or pay for the courses and or to process the payment.
We may also communicate with Customers via their email address. Customers can choose not to receive such emails by opting out at any time by “unsubscribing” or contacting us at alphalifetrainers@outlook.com. We may also use Customersemail addresses to send service-related notices such as security and fraud notices.

 

3. Registered Trainee personal information
We use Registered Trainee personal information for the purpose of providing coursework and training programs to interested individuals, and to confirm eligibility to register for a course (e.g., minimum age requirements).

We may also communicate with Registered Trainees via their email address to provide information about training at Alpha Life Trainers. Registered Trainee email addresses will also be used to send service-related notices such as security and fraud notices, or to inform a Registered Trainee when their certification(s) will expire.

 

4. Applicant personal information
We use Applicant personal information to process inquiries and applications related to career and volunteer opportunities at ALT. In particular, we use Applicant personal information for the purposes of assessing Applicants’ suitability for career opportunities with Alpha Life Trainers, communicating with Applicants and completing the hiring or onboarding process for successful candidates.

We may also communicate with Applicants via their email address or phone number. Applicant email addresses will also be used to send service-related notices such as security and fraud notices.

 

5. General Contact personal information
We use General Contact personal information for the purpose of facilitating communications between the ALT and the individual, and responding to enquiries from individuals who have reached out to us. We may also communicate with General Contacts via their email address. General Contact email addresses will also be used to send service-related notices such as security and fraud notices

 

6.  Cookies & Online Tracking Tools

We use Cookies and other online tracking tools on Our Online Platforms.

Cookies are downloaded by your internet browser the first time you visit Our Online Platforms. The next time you visit Our Online Platforms from the same device, the Cookie and the information stored in it is either sent back to the site that generated it (first-party cookie) or to a different website to which it belongs (third-party cookie). Session Cookies expire once you close your web browser and Persistent Cookies remain on your computer until you manually remove them or set your browser to remove them after a certain period. Both types of Cookies are used to provide you with a more personalized and interactive user experience on Our Online Platforms. Persistent Cookies can be removed by following the help directions for your browser.

We use Cookies to help us understand how you use Our Online Platforms and enable us to personalize your experience. Using Cookies on Our Online Platforms provides benefits to you, such as displaying content relevant to you and/or content you have not previously seen and allowing you to maintain your last visit activity for saved products or community pages as well as previously selected preferences (e.g., language, location). The use of Cookies also allows us to measure Our Online Platforms activity to provide a better user experience.

Cookies and other tools may also be used to collect your IP (Internet Protocol) address to track your activity and tell us additional information about the use of Our Online Platforms, including, without limitation, the time and length of your visit, the device type, geolocation, the pages you look at on Our Online Platforms, the website you visited just before coming to ours, and the name of your Internet browser.

Please note that we have no control over the Cookie settings of websites you visited before visiting Our Online Platforms. However, if you do not want information collected through the use of Cookies, most browsers allow you to reject or disable Cookies.

Google Analytics

We use third parties, such as Google Analytics, to collect such data. To learn more about how Google collects and processes data and the choices Google may offer to control these activities, you may visit:

• https://www.google.com/intl/en/policies/privacy/partners/
• https://policies.google.com/technologies/partner-sites
• https://support.google.com/analytics/topic/2919631

7. How Do We Share or Disclose Personal Information?

Your personal information is only accessed or disclosed to CRCS personnel who have a need to know such information to perform their job duties. These CRCS personnel will vary depending on the type of Client you are and the nature of the Services you are receiving.

We do not sell personal information provided to us by Clients, or disclose it to any third party marketers. However, information may be shared or disclosed to third parties in the following circumstances:

1. Third Party Service Providers
There are certain services supplied to us by third parties (“Third Party Service Providers”).

These Third Party Service Providers use your personal information to provide their services to us Third Party Service Providers may assist us with a variety of functions including with research, information storage, mail and delivery, security, insurance, professional advisory (including legal, accounting and auditing advice), banking, payment processing, credit reporting or technology services.

We have selected Third Party Service Providers who meet our standards for privacy and data security, but they may also have their own specific policies regarding the collection, use and disclosure of personal information. If you would like to contact any Third Party Service Provider for more information regarding their policies, you may contact Alpha Life Trainers as described below for information regarding the identity of the relevant third.

Although we generally endeavor to store personal information in Canada, we sometimes use cloud services provided by Third Party Service Providers to store personal information that we collect, including Third Party Service Providers located outside Canada. Please note that, given the nature of cloud services, personal information of Clients may be stored outside Canada, anywhere in the world, and may be accessible to foreign courts, law enforcement and national security authorities in the jurisdiction(s) where it is transferred or stored. We will provide appropriate notices regarding transfer or storage of personal information outside Canada, in accordance with applicable laws and regulatory guidance.

2. Third Party Links
Our Online Platforms may contain links to other websites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another website or Internet resource. We have no responsibility or liability for, or control over, those other websites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other websites to learn how they collect and use your personal information.

3. Legal Requirements
There are circumstances where we may use or disclose personal information without notice or consent when required by law or lawful authority. For example, from time to time, we may be compelled by legal action to release information (e.g., statutory reporting obligation, search warrant, court order, bankruptcy or insolvency proceedings etc.).

In certain circumstances, we may also be permitted by law to collect, use or disclose information without the consent of the individual concerned. For example, we may disclose personal information without consent to investigate a potential breach of law or contract, to collect on a debt, or in certain emergency situations that threaten the life, health or security of an individual.

Exceptions to this Privacy Policy

• Government Entities: In some circumstances, we are contracted by government entities to provide assistance to individuals on behalf of these entities. Separate policies and public privacy laws, as applicable, may govern these activities. In these circumstances, individuals will be provided with access to such policies and this Privacy Policy may not apply.

 

8.  How Do We Protect Personal Information?

We protect the personal information using physical, technological and organizational safeguards (collectively, the “Safeguards”). We regularly review our practices to ensure they align with reasonable industry practices appropriate to the level of sensitivity to safeguard personal information against loss or theft, unauthorized access, alteration or disclosure.

Despite using the Safeguards outlined above, "perfect security" does not exist, particularly online. We cannot guarantee the security of information posted or transmitted via Our Online Platforms. Third parties may unlawfully intercept or access such information. If you think someone is impersonating CRCS, that there has been abreach of your privacy, or you believe that you are the victim of fraud, please contact us as soon as possible.

9.  How Do We Obtain Consent to Collect, Use and Disclose Personal Information?

When you choose to become a Client of the Alpha Life Trainers, you are consenting to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. We may seek additional consent where required by law or in situations where we consider further consent to be necessary or appropriate.

Clients are free to refuse or withdraw their consent to the collection, use or disclosure of their personal information at any time upon reasonable notice in writing to the Alpha Life Trainers, subject to certain restrictions as may be permitted by applicable laws. Clients may decline to give the Alpha Life Trainers their personal information; however, this decision may hinder our ability to provide Services (if applicable), or generally interact with such Clients.

10.  How Do We Maintain Accuracy and Allow Individual Access to Personal Information?

We endeavor to ensure that any personal information provided to us by Clients is as accurate, current and complete as necessary in order to meet the reason for which we collected it.

For example, the following mechanisms allow individuals the opportunity to advise us of any potential inaccuracies in the information that we hold about them:

1. Access
Clients may request access to and review of their personal information in the possession or control of the CRCS. However, access may be declined where permitted or required by applicable law, which may include (without limitation) the following circumstances:

• the information is protected by solicitor-client (between a lawyer and their client) privilege;
• disclosure of the personal information would compromise the confidential information of another individual or threaten the safety of another person; or
• non-disclosure of the personal information is required or permitted by law.

2. Requests to Change or Delete Personal Information
Clients may request that we change or delete their personal information in the possession or control of the Alpha Life Trainers. We reserve the right not to change any personal information if we do not agree that it is inaccurate or outdated, but will append any alternative text the individual concerned believes appropriate. In addition, requests to delete personal information may be subject to certain limitations, including where we have a legal or contractual obligation to retain the information. Where a request for access, rectification, amendment, or deletion of personal information is declined, as may be permitted by applicable laws, we will provide reasons for declining the request.

 

11. How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

12. What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

13. Where we send your data

Visitor comments may be checked through an automated spam detection service. We also use google analytics hence google may keep or extract your data from time to time for thier usage. You can check google privacy policy on how they use this data.

14.  Contact Us

Clients can contact us at any time, for reasons such as to:

• access, correct or update their personal information;
• ask questions or express concerns about this Privacy Policy or any other matter related to our collection, use, protection or disclosure of their personal information;
• obtain access to written information about our policies and practices with respect to Third Party Service Providers and affiliates outside Canada that process personal information on our behalf service, and/or ask questions about the collection, use, disclosure or storage of personal information by such service providers and affiliates outside Canada; or
• withdraw consent to continued use and disclosure of personal information.

You can contact us by email at alphalifetariners@outlook.com

 

• Standards Canadian Red Cross & Alpha Life Trainers
• Screening Guidelines
• Laws That Protect First Aiders
• Social Justice and Diversity Policy